Money-Back Guarantee

At Every Journey Pets, we want you to feel confident when purchasing from us.

If a product isn’t right for your dog, you may be eligible for a refund in line with our Returns & Refunds Policy.

How the money-back guarantee works

If your return meets the conditions outlined in our Returns & Refunds Policy, we will issue a refund to your original method of payment once the item has been received and inspected.

Refunds are processed in accordance with our standard return procedures and timelines.

Eligibility

To qualify for a refund:

The item must be returned within the specified return period
The item must be unused, unwashed, and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

Certain items may be excluded from refunds for hygiene or safety reasons. Any exclusions will be clearly stated on the relevant product pages.

What this guarantee does not cover

Our money-back guarantee does not cover:

normal wear and tear
damage caused by misuse or incorrect fitting
items returned outside the return window
items that are not eligible for return

No product can guarantee specific outcomes, including safety in every situation.

Refund processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to a fault or error on our part.

Need help deciding?

If you’re unsure whether a product is right for your dog, we encourage you to contact us before placing an order. We’re always happy to help where we can.

Returns policy

This money-back guarantee operates alongside our Returns & Refunds Policy, which sets out full details on eligibility, timelines, and return procedures.