Privacy policy

Privacy Policy

Last updated: January 6, 2026

Every Journey Pets operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Every Journey Pets is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details such as your name, billing address, shipping address, phone number, and email address
Financial information such as payment method details, transaction details, and payment confirmations (processed securely via third-party payment providers)
Account information such as login credentials, preferences, and settings
Transaction information including items viewed, added to cart, purchased, returned, or exchanged
Communications including messages you send to us for customer support
Device information such as IP address, browser type, and device identifiers
Usage information relating to how you interact with our website and Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you place an order, create an account, contact us, or otherwise provide information
Automatically through your use of the Services, including via cookies and similar technologies
From service providers who assist us in operating the Services
From third parties or partners where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services

To process orders, accept payments, arrange shipping, manage accounts, facilitate returns, provide customer support, and improve the overall shopping experience.

Marketing and Communications

To send promotional or informational communications where permitted by law. You may opt out of marketing communications at any time using the unsubscribe link provided in emails.

Security and Fraud Prevention

To protect our Services, detect fraudulent activity, and maintain a secure shopping environment.

Legal and Compliance

To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify and third-party service providers who assist with payment processing, analytics, customer support, shipping, and website functionality
With marketing and advertising partners where permitted by law
When required to comply with legal obligations or protect our rights
In connection with a business transaction such as a merger or restructuring

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information in order to provide and improve the Services. Information you provide may be transferred to and processed by Shopify and its service providers, including in countries outside of South Africa.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy at:

https://privacy.shopify.com

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before providing personal information.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal obligations.

Your Rights

Depending on applicable law, you may have rights to:

Access your personal information
Request correction or deletion
Object to or restrict certain processing
Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on appropriate safeguards to protect such transfers.