Shipping Policy

Every Journey Pets ships orders within South Africa.

We work with trusted courier partners to deliver orders as safely and efficiently as possible.

Processing times

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you.

Delivery times

Delivery timeframes depend on your location and the courier service used.

Estimated delivery times are provided at checkout. While we do our best to meet these timeframes, delays may occasionally occur due to factors outside our control, such as courier delays or public holidays.

Shipping costs

Shipping costs are calculated at checkout based on your location and the items in your order.

Any applicable delivery fees will be clearly displayed before you complete your purchase.

Order tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Delivery issues

If your order is lost or damaged during delivery, please contact us as soon as possible so we can assist.

We may require additional information or photos to help resolve the issue with the courier.

Incorrect delivery details

Please ensure your delivery details are correct when placing your order.

We cannot be responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout.

Contact

If you have any questions about shipping or delivery, please contact us at:

support@everyjourneypets.co.za